Last updated: September 2026
The short version
If your order arrives damaged, wrong or faulty, tell us within 48 hours of delivery with photos and we will replace it or refund it — your choice. Unopened items can be returned within 7 days of delivery. Because these are skin-contact cosmetics, opened or used sheets cannot be resold and are not returnable unless faulty.
Damaged, wrong or faulty
- Contact draftedskin@gmail.com or WhatsApp 0313 4234140 within 48 hours of delivery.
- Send your order number and photos of the item as it arrived, including the packaging.
- We send a replacement on our cost, or refund you in full — including any delivery charge.
Change of mind
- Unopened, undamaged sheets can be returned within 7 days of delivery; you cover the return courier.
- Refund is issued once the return reaches us in resalable condition.
How refunds are paid
COD orders are refunded by bank transfer, Easypaisa or JazzCash to your account, within 5–7 working days of us approving the claim or receiving a return. We may ask for the account details over WhatsApp or email.
Skin safety
Our inks are cosmetic-grade and skin-safe, but anyone can react to anything: always do the patch test described on the packaging before a full application, and follow the aftercare notes. If you experience a reaction, remove the design, keep the area clean and see a doctor if it persists — then tell us, because we keep formulations on record and genuinely want to know.
Not refundable
- Opened or used sheets that are not faulty (hygiene).
- Orders where the design faded early because aftercare instructions were not followed — though tell us anyway; if a batch misbehaves, we make it right.
- Delays caused by an incorrect or incomplete address entered at checkout.